VOUCHERS

ALL WELL WICKED EXPERIENCE VOUCHERS ARE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE. ALTHOUGH THEY MAY BE EXTENDED FOR A FURTHER 6 MONTHS AT A COST OF £20 PLUS THE INCREASE IN THE PRICE OF THE EXPERIENCE. THIS MAY ONLY OCCUR ONCE PER VOUCHER AND THE VOUCHER VALIDITY PERIOD MUST BE EXTENDED BEFORE THE VOUCHER HAS EXPIRED OTHERWISE THE VOUCHER WILL BE FORFEITED.

PLEASE NOTE THAT SOME EXPERIENCES MAY BE SEASONAL. THE 12 MONTH VALIDITY OF THE VOUCHER STILL APPLIES AND IF THERE ARE ANY QUERIES RELATING TO THIS THEN THE PURCHASER SHOULD ENQUIRE BEFORE MAKING THEIR PURCHASE.

WELL WICKED LTD. RESERVE THE RIGHT TO CHANGE THE PRICES OF EXPERIENCES, VOUCHERS AND GIFTS AT ANY TIME AND WITH NO PRIOR NOTICE.

VOUCHERS CANNOT BE EXCHANGED FOR CASH AND IF EXCHANGING AN 'OPEN VOUCHER' FOR AN EXPERIENCE THAT BE OF LESS MONETARY VALUE THAN THAT ON THE FACE OF THE VOUCHER THEN NO CASH REFUND WILL BE GIVEN. THE REMAINING AMOUNT WILL BE HELD IN AN ACCOUNT FOR FUTURE USE (THE REMAINING AMOUNT WILL ONLY BE VALID FOR THE REMAINING VALIDITY PERIOD ON THE FIRST VOUCHER).

DELIVERY

PLEASE ALLOW 3 - 5 WORKING DAYS FOR DELIVERY OF A GIFT PACK, VOUCHER OR INFORMATION (CONFIRMATION OF BOOKING.) INDIVIDUAL 'GIFTS' MAY HAVE DIFFERENT DELIVERY PERIODS. PLEASE CHECK AT THE TIME OF PURCHASE. YOU MAY NEED THE DELIVERY TO BE SOONER. IF THIS IS THE CASE, PLEASE CONTACT WELL WICKED LTD. ON 08704 01 40 70 WHO WILL BE ABLE TO ADVISE YOU.

DELIVERY OUTSIDE THE UK - PRICES INCLUDE DELIVERY OF VOUCHERS TO THE UK. IF YOU REQUIRE DELIVERY TO AN ADDRESS OUTSIDE THE UK PLEASE CONTACT WELL WICKED LTD. BEFORE PURCHASE TO ENQUIRE WHETHER THIS WILL BE POSSIBLE.

WELL WICKED LTD. CANNOT BE HELD RESPONSIBLE IF A GIFT PACK, VOUCHER, BROCHURE OR ANY OTHER INFORMATION ARRIVES LATE DUE TO ROYAL MAIL. IF THE GIFT PACK IS LOST WELL WICKED LTD. WILL PROVIDE A DUPLICATE. HOWEVER, IF THE VOUCHER IS LOST BY THE PURCHASER OR THE PURCHASER'S RECIPIENT WELL WICKED LTD. RESERVE THE RIGHT TO DISHONOUR THE LOST VOUCHER.

WELL WICKED LTD. CANNOT BE HELD RESPONSIBLE FOR NON-DELIVERED GIFT PACKS DUE TO THE FAILURE OF CLEARED PAYMENTS BY CREDIT/ DEBIT CARD OR CHEQUE WHEREBY IT HAS NOT BEEN RECEIVED BY WELL WICKED LTD.

BOOKING & VENUES

ALL INFORMATION REGARDING VENUES IS CORRECT AT THE TIME OF PURCHASE. VENUES MAY HOWEVER CHANGE AT THE TIME OF BOOKING. WELL WICKED LTD. WILL NOT OFFER A REFUND IF A PREFERRED VENUE IS NOT AVAILABLE AT THE TIME OF BOOKING.

WEATHER CONDITIONS MAY AFFECT SOME OF OUR EXPERIENCES. ONCE AN EXPERIENCE IS BOOKED YOU SHOULD CONTACT THE VENUE PRIOR TO PARTICIPATING IN THE EXPERIENCE IF YOU ARE UNSURE AS TO WHETHER THE ACTIVITY WILL TAKE PLACE. IF THE EXPERIENCE IS CANCELLED BY THE SUPPLIER DUE TO SEVERE CONDITIONS THEN YOUR EXPERIENCE WILL BE REBOOKED AT THE SAME VENUE ON ANOTHER OCCASION. WELL WICKED LTD. WILL NOT REFUND FOR CANCELLATION DUE TO WEATHER CONDITIONS OR PAY FOR SUCH COSTS AS TRAVEL EXPENSES IF THE PARTICIPANT TRAVELS TO THE EXPERIENCE LOCATION AND IT NEEDS TO BE CANCELLED.

RESTRICTIONS

MANY OF OUR EXPERIENCES CARRY RESTRICTIONS SUCH AS HEIGHT, WEIGHT, AGE, HEALTH ETC. - THIS IS FOR SAFETY REASONS AND HAS BEEN OUTLINED TO US BY OUR SUPPLIERS. YOU MUST THEREFORE CHECK WITH WELL WICKED LTD. BEFORE PURCHASING AND INDEED BOOKING YOUR EXPERIENCE. WELL WICKED LTD. WILL NOT REFUND IF THE PARTICIPANT CANNOT COMPLY TO THESE REGULATIONS AND MAY BE TURNED AWAY FROM THE VENUE.

CANCELLATIONS

ONCE AN EXPERIENCE HAS BEEN BOOKED WE CANNOT CANCEL FOR ANY REASON. HOWEVER, IF THE SUPPLIER NEEDS TO CANCEL THEN WE WILL INFORM THE PARTICIPANT AND REARRANGE AS ALTERNATIVE DATE AT THE SAME VENUE.

EXCHANGE

WE ARE HAPPY TO EXCHANGE EXPERIENCE VOUCHERS FOR ALTERNATIVE EXPERIENCES AS LONG AS IT HAS NOT BEEN BOOKED. IF THE NEW EXPERIENCE IS OF LESS VALUE THAN THE VOUCHER THAT HAS BEEN PURCHASED NO CASH REFUND WILL BE GIVEN. IF THE EXPERIENCE IS OF GREATER COST THAN THE VOUCHER PREVIOUSLY PURCHASED THEN THE DIFFERENCE MUST BE PAID. ONCE AN EXPERIENCE HAS BEEN BOOKED IT CANNOT UNDER ANY CIRCUMSTANCES BE EXCHANGED OR REFUNDED.

REFUNDS

WE WILL REFUND THE COST OF AN EXPERIENCE - 10% ADMIN CHARGE WITHIN 14 DAYS OF PURCHASE PROVIDING THE VOUCHER IS RETURNED TO US AND PROVIDING THAT THE EXPERIENCE HAS NOT BEEN BOOKED. WE REGRET THAT WE CANNOT REFUND 'GIFTS' UNLESS FAULTY AND THIS MUST BE WITHIN 7 DAYS OF PURCHASE. REFUNDS WILL ALWAYS BE MADE TO THE PERSON WHO PURCHASED THE EXPERIENCE.

COMPLAINTS

IF FOR ANY REASON YOU FEEL UNHAPPY WITH YOUR EXPERIENCE PLEASE LET THE VENUE KNOW AND INFORM WELL WICKED LTD. IN WRITING. WE WILL DO EVERYTHING WE CAN TO RECTIFY THE SITUATION.

DESCRIPTIONS & ILLUSTRATIONS

ALL DESCRIPTIONS OF EXPERIENCES ARE CORRECT AT THE TIME OF PURCHASE. HOWEVER, SUPPLIERS MAY CHANGE THIS FROM TIME TO TIME. ILLUSTRATIONS ARE NOT INTENDED TO PORTRAY SPECIFIC LOCATIONS OR EQUIPMENT FOR EXPERIENCES AS WE MAY HAVE VARIOUS LOCATIONS FOR A PARTICULAR ACTIVITY.

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